Social Media & Live Help
I. Introduction
This Acceptable Use Policy ("AUP") has been created by Van Isle BC Web Solutions and all of the entities controlling, controlled by, or under common control with Van Isle BC Web Solutions ("Van Isle BC") to promote the integrity, security, reliability and protection of Van Isle BC's network, facilities, offerings, and customers. Van Isle BC may modify, without prior notice, this AUP as Van Isle BC deems appropriate and such modified AUP will be effective upon posting on Van Isle BC's website. Throughout the term of its Agreement with Van Isle BC, Customer must ensure that the use of any service, product, or resource offered, owned, or controlled by Van Isle BC to Customer ("Service") conforms to Van Isle BC's then-current AUP. Customer will be held responsible for its use, its systems, the users of its systems and offerings, and, in the case of resellers, any third-party use.
II. Prohibited Uses
The Internet is a global interconnection of multiple networks that physically exist in multiple counties with diverse laws, regulations, and orders ("Laws"). For the purposes of this AUP, terms like "unlawful" or "illegal" apply to Laws globally and within the framework of applicable governing bodies. It is Customer's responsibility to be aware of the Laws that apply to the use of the Service and to ensure compliance with such Laws. Van Isle BC will cooperate with all court orders, subpoenas, and other similar official requests ordering Van Isle BC to disclose information about use of the Service.
The Service shall not be used to post, transmit, re-transmit or store material which, in the judgment of Van Isle BC:
•Violates local, provincial, federal, foreign, or international Law;
•Could be considered obscene, indecent, defamatory, threatening or that otherwise could adversely affect any individual, group or entity ("Person").
•Encourages or assists any individual, group or entity to partake in games of chance, commonly known as gambling.
In addition to the other requirements of this AUP, the Service may be used only in a manner that in Van Isle BC's sole discretion is consistent with the purposes of such Service. Customer should contact Van Isle BC if unsure if any contemplated use or action is permitted.
By way of example, and not limitation, uses described below are expressly prohibited:
General:
•Deceptive or fraudulent practices.
•Any activity infringing on the intellectual property rights of others, including, but not limited to, copyrights, trademarks, service marks, trade secrets, patents. Actions that restrict or inhibit any Person, whether a customer, Van Isle BC, or otherwise, in its use or enjoyment of any Van Isle BC Service.
System and Network:
•The deliberate transmission of computer viruses, worms, trojan software, or other malicious programs.
•Interfering with, disrupting, or denying service including, but not limited to, using any technique to intentionally degrade or disable the delivery of any legitimate data (e.g., denial of service attacks).
•Attempting to gain unauthorized entry to any site or network, including but not limited to, executing any form of network probing, monitoring or other information-gathering on someone else's site or network.
•Attempting to circumvent host or user authentication or other security measures of any host, network or account.
Mail:
•Sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material, who were not previous customers, or with whom the sender did not have an existing business relationship ("E-mail spam"). Van Isle BC reserves the right to determine in its sole discretion and based on the information available (1) what constitutes spam as well as (2) what measures are necessary in response to spamming complaints.
•Harassment, including but not limited to, language, frequency or size of messages.
•Unauthorized use, or forging, of mail header information.
•Solicitations of mail for any other E-mail address other than of the poster's account or service with the intent to harass or to collect replies.
•Creating or forwarding "chain letters" or other "schemes" of any type.
•Use of unsolicited E-mail originating from within Van Isle BC's network or networks of other Internet Service Providers on behalf of, or to advertise any service hosted by Van Isle BC, or connected via Van Isle BC's network.
III. Additional Obligations
Bulk Email: All email accounts with Van Isle BC Web Solutions are limited as to how many emails can be sent per hour. This is to control the spam that may be sent using our servers under fraudulent circumstances. Clients that have large mailing lists or want to send legal bulk email must state their intentions up front at the time of ordering and Van Isle BC Web Solutions will review the account and may seek further information before removing limitations on emails per hour. Bulk email must provide recipients with an easy and effective mechanism for removal from bulk email lists. The source of the addressee's address must be included in each bulk email message. Senders of bulk email must be able to prove that the actual owner of each email address on a list has agreed to receive bulk mailings from the sender before sending email to that list.
Service Resale: Service or any portion of Service will not be resold unless authorized by Van Isle BC in an executed wholesale contract.
Password Protection: Customer is responsible for protecting passwords and for any authorized or unauthorized use of its systems and/or networks.
Content Protection: Customer must provide appropriate protection to prevent minors (persons under 18 years of age) from accessing any unsuitable material published via any Service.
Content Ownership: Customer is responsible for all content or information residing on, obtained or transmitted via the Service.
IV. AUP Enforcement
Violation of this AUP may subject Customer to international, federal, and/or provincial civil and/or criminal liability. Customer activity that facilitates a violation of this AUP by any party constitutes a violation of this AUP by Customer. Van Isle BC reserves the right immediately and without prior notice to filter, block, suspend, and /or terminate access to the Service at any time for any conduct that Van Isle BC, in its sole discretion, determines violates or which may violate this AUP or is otherwise harmful to Van Isle BC's interests or the interests of others. If access is terminated, Van Isle BC, in its sole discretion, may refuse to accept all new e-mail sent to the terminated e-mail address and delete Customer's data stored on Service. No refund for unused services shall be issued if an account is terminated for violation of this AUP.